Customer Support: .... ده اللى عندنا

I have this terrible experience with TEData years ago.
2 days ago I had the most surprising customer support service with Grooveshark.com.
Grooveshark is a website where you can login and create play lists for any western (and some few arabic) singers, and as long as you have an internet connection you can hear the millions and millions of songs for free and without the interruption of this provoking girl (tarab top).
there are 2 memberships, one is free and the other is the VIP (where you have to pay money), the only difference between both is a sidebar on the right where they put whatever advertisements they want.
the red rectangle:

Because of course I use the free membership, i have to see the sidebar, but some of ads where really unacceptable so I want to make a try with those people so I sent them this email:

HI,
I'm a dedicated user, it's been long time since my first time using grooveshark. for me it's the first tool i use in my work, i start the music before i do anything else. But i'm not a VIP, and honestly being a VIP will not be an option in the near future as i live in Egypt, and we still out of the PayPal paradise (sick). anyway, my problem is the IMVU ad you place in the sidebar. It's totally inappropriate for my taste, i know you have to put ads in the sidebar and i have no problem with any as long it's not nudity or something similar. can you make a form that give the user choices about the kind of ads he/she accept to see? or whatever other solution?
thank you for your understanding  

next day i got this reply:
I am happy to hear that you are enjoying GS. I just put 3 months of VIP on your account. Hopefully, this will help you enjoy it more. 

and here how it looks like now

what happened is the admin went checking his database and found that my account is really OLD and checked my log files to see that i use the site probably 16hours/day (yes as long as my eyes and ears are open i need a background music) so he decided that even if i'm not paying anything and will not going to pay anything I still am a user that they need my satisfaction.
what a lesson to TEData people.
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