post office forms

last week, my sister and i had to go to the post office to make (power of attorneys) for each other
the process was too simple, that i thought at first
i'll fill a form to name my sister as my agent (i don't know is't the right word in english), and my sister 'll fill a form to name me as her agent
SIMPLE
well .... NO
it's not like that at all, first you have to bring your own forms with you:
the officer said:" take these forms and go photocopy it and come back"
so the post office have ONE copy of the forms and who dares to use it has to photocopy it from outside
second you have to sit and be quiet
yes, the officer sit with the forms on his desk and our IDs, and kept looking at it to remember what he should do exactly
he filled about 4 forms, each has 3 data fields exactly (name, address, ID number)
THAT IS IT
he took more then half an hour writing 2 names, 2 address, 2 ID number twice
but this isn't everything
we were sitting next to the guy looking to his face, he had a face of a man in trouble, this was a hard task and difficult for him
he kept checking, double checking, triple checking from the data he wrote
and when other employers came and asked him for instructions he screamed
CAN'T U C I'M BUSY !!!!!!!!!
busy with what?????
the job with thinkless task if i can say that, he only fill the form with data in front of his eyes
P.S: he wasn't just any officer he was the branch manager
it's a complicated job that needs the boss to do it
LOL
the officers who deal directly with the public, take money and give money, they have one of the mentaly hard jobs ever
I admire their work (the cashiers, the bank or post people, .... ) but filling a form isn't that hard at all
remember when they announced that the post office is renewed totally and now anyone can put and withdraw money from any branch
this turned to be a joke
while sitting waiting for our forms to be filled, one employer came to the boss telling him that there's a person who wants to withdraw money from his account in another post office
do u know what they did????????
they called the other post office asking: is Mr. X has 000000 LE in his account as it shown in his account
do u believe this ???????????????????
the office is full of computers and they don't have a network system?
they didn't check the system they CALLED BY PHONE
what if the account is in another city? will they call Asswan to check the account??????????
it's a joke
i can't believe it
after the great mission is done, i remembered that last year i went to a job fair where the post office was represented by .................... " ENGLISH WOMAN"
yes English woman
an english woman was standing in the stand talking about the great development in the EPS, and how things will be different now
but no, this is like what a writer called (Ma'moun Fendy) wrote once: the government development is in the hardware not the software
it means they change the wall painting and the chairs, desks ... etc but not the rules they work by
new computers without a real system